Refund policy

✨ Returns

We want you to feel confident with every purchase from Hermosa.

If you are not completely satisfied, you may request a return within 14 days of receiving your order.

To be eligible for a return:

• Items must be unworn, unwashed, and unused
• All original tags and packaging must be intact
• Items must be in original condition

For hygiene reasons, we do not accept returns on underwear, thongs, or intimate items unless they arrive damaged or defective.

🔄 Exchanges

At this time, we do not offer direct exchanges.
If you would like a different size or style, we recommend placing a new order and returning the original item (if eligible).

💳 Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

• Refunds will be issued to your original payment method
• Please allow 5–10 business days for the refund to appear, depending on your bank or provider

Shipping fees are non-refundable.

🚚 Return Shipping

• Customers are responsible for return shipping costs
• We recommend using a trackable shipping method, as we are not responsible for lost returns

⚠️ Damaged or Incorrect Items

f your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

• Your order number
• Clear photos of the issue

We will resolve the issue as quickly as possible.

📩 How to Start a Return

To initiate a return, please contact our support team with your order details.
We will guide you through the next steps.

🖤 Final Note

At Hermosa, we are committed to delivering quality, comfort, and confidence. If you have any concerns, our team is always here to help make your experience smooth and effortless.